---
title: "Shift swap request in My Capitech"
url: "https://help.capitech.no/en/article/duty-swap-request-in-my-capitech"
language: "en"
last_updated: "2026-09-16T08:28:46.099Z"
---

# Shift swap request in My Capitech

In My Capitech, you can request to swap a planned shift with a colleague. Select the shift you want to swap, find an eligible shift, and send a request. Both your colleague and your manager must approve the shift swap before it is completed.

## How to send a shift swap request

1.  Go to the relevant day in **My Capitech**.
2.  Select the shift you want to swap.
3.  Select **Swap**.
4.  You will see the shifts and employees available for a swap.
5.  If necessary, filter by **date** or **department** to find the right shift.
6.  Select the shift you want to swap with.
7.  If necessary, write a message to the employee and the manager.
8.  Select **Send request**.

Once the request has been sent, you can track its status and see which approvals are still pending.

## Which shifts can you swap with?

My Capitech only shows shifts that meet the requirements for a shift swap.

The system checks, among other things, that:

-   the shift does not conflict with any of your shifts
-   the shift does not conflict with any of the other employee’s shifts
-   any required qualifications are met
-   neither employee has registered absence on the relevant date

If a shift is not shown as an option, one or more of the requirements for a shift swap may not have been met.

## What happens after you send the request?

The employee you want to swap shifts with receives a notification in **My Capitech** about the pending shift swap request.

Your colleague opens the request and chooses whether to **approve** or **reject** it.

If the request is rejected, it is closed, and you are notified that the shift swap was not approved.

If the request is approved, the shift swap is sent to the manager for final approval.

The shift swap is only completed once both your colleague and your manager have approved the request.

## Frequently asked questions

**How do I send a shift swap request?**

Go to the day of the shift, select the shift you want to swap, select Swap, choose the shift you want to swap with, and select Send request.

**Why can’t I find the shift I want to swap with?**

My Capitech only shows shifts that meet the requirements for a shift swap. For example, there may be a conflict with another shift, required qualifications may be missing, or absence may be registered.

**Can I filter the shifts shown?**

Yes. When selecting the shift you want to swap with, you can filter by **date** and **department**, among other options.

**Does my colleague need to approve the shift swap?**

Yes. The colleague you want to swap with must approve the request before it is sent to the manager.

**Does my manager need to approve the shift swap?**

Yes. Your manager must give final approval before the shift swap is completed.

**When is the shift swap completed?**

The shift swap is completed once both your colleague and your manager have approved the request.