Why can’t I see an employee in my view?
Why has the employee disappeared from the view?
A common reason why an employee does not appear is that a filter limits which employees, departments, projects, or other dimensions you can see.
The employee has not necessarily been removed from Capitech Flow. They may simply not be included in the filter you are currently using.
How to check whether the filter is the cause
- Go to the page where the employee is missing.
- Check whether an active filter has been selected.
- Click Reset, shown in green at the top of the page, to reset the filter. If you are in the Hours view, click the clock icon in the upper-left corner.
- Check whether the employee appears again.
If the employee appears after you reset the filter, the filter was the cause.
What should you do if the filter was the cause?
If you want to continue using the filter and also see the employee, you must edit the filter.
Add the employee or the relevant department, project, or dimension to the filter.
For more information, see Filter time registrations, which explains how to create, edit, and delete filters.
If the employee still does not appear
If the employee does not appear after you reset the filter, there may be another cause.
For example:
- the employee is inactive
- you do not have access to the employee’s department
- the hours are registered against a department or dimension you cannot access
- the employee is not included in the relevant view or setup
Contact your superuser or system administrator if you still cannot find the employee.